Privacy Policy Diagnostic | KTCS Ltd | Warehouse construction consultants

Privacy Policy (Scorecards, Diagnostics and Health Checks

Effective Date: 1 Mar 2025
Organisation: KTCS Ltd
Website: www.ktcsltd.com

1. Purpose of This Policy

This privacy notice explains how KTCS Ltd collects, uses and protects any personal data you provide when completing our Health Checks, Scorecards or Diagnostic Tools (including the Facility Resilience Scorecard).

2. What Data We Collect

When you complete our Health Checks, Scorecards or Diagnostic Tools, we may collect:

Your name and contact details (e.g. email address, job role, company name)
Responses to assessment questions
Your overall and category-level scores

3. How We Use Your Data

We use your data for the following purposes:

To provide you with a personalised report based on your scorecard responses
To contact you with follow-up recommendations or related services
To send occasional marketing communications about relevant KTCS services (you can opt-out at any time)
To conduct internal analysis and research into trends in facilities resilience - all research is anonymised and no individuals or organisations will be identified. This research may be published but will be anonymous.

4. Legal Basis for Processing

We process your data under the following lawful bases:

Consent: for marketing communications (you will be given an explicit opt-in)
Legitimate interests: to provide your scorecard results and insights, and to analyse anonymised trends for service improvement and research

5. Data Retention

We will retain your personal data for up to 24 months unless you request it be deleted sooner. Research data will be retained in anonymised form only.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact:
📧 info@ktcsltd.com

7. Who We Share Data With

We do not sell or share your data with third parties for marketing. Data may be stored securely on trusted platforms used to deliver the scorecard and associated services.